Ethics Channel
What is the Ethics Channel?
At Prosegur we have an Ethics Channel, which allows us to report any incident or irregularity of potential importance that could be contrary to the provisions of our Code of Ethics and Conduct.
Thanks to this platform, and with your responsible collaboration, we can detect any conduct that contravenes our principles.
The purpose of this channel is to detect conduct contrary to law, principles or the ethical rules and good governance of the Company, so we encourage employees, customers, suppliers or anyone who has contact with our services to report such incidents.
If your report is related to Prosegur Cash, S.A. or to the people or activities carried out by Prosegur Cash, S.A., you can report it through the Ethics Channel on the website www.prosegurcash.com.
How to send a report?
Below, you will be able to access the form where you can include all the details about the matter you are concerned about. Try to be as specific as possible about names or departments, people, documents, policies, places, dates, times, etc. For access, you must first agree to the Privacy Policy.
Once you have submitted your communication, you will be able to track it using the automatically generated access password.
The tool guarantees the confidentiality of communications and the anonymity of the informant at all times. In addition, the investigation process is carried out objectively, independently and with the guarantee of non-retaliation.
Proper use of the channel
It is important to remember that the Ethics Channel only handles communications related to conduct that contravenes Prosegur's Code of Ethics and Conduct. For other questions or queries, please contact the customer or employee service channels.
In order to avoid bad practices when using the channel, specific criteria are applied when it comes to accepting reports, taking into account the requirements regarding the civil, criminal and administrative liability of people who communicate facts with an abuse of rights or violating the principle of good faith.
What is the Ethics Channel?
At Prosegur we work hard to offer the best service in an optimum working environment, whilst always upholding a strict code of ethics and conduct. To ensure this, we have created the Ethics Whistleblowing Channel.
The aim of this channel is to detect any behaviour that is unlawful, or which goes against our ethical principles and regulations, or the good governance of the Company, and through which we encourage our employees, customers, suppliers or anyone else who has contact with our services to report any incidents of such a nature.
How do I report an incident?
Below, you can access the contact form where you can include all of the details on the issue you’re concerned about. Try to be as specific as you can in terms of names or departments, people, documents, policies, places, dates, times etc. To access the form, you must first accept the privacy policy.
The channel guarantees that your report will be treated confidentially at all times. You can provide your personal and contact details to help resolve the incident or, if you prefer, you can also make the report anonymously. You have the option to monitor the progress of your incident and continue communications with the channel manager; a password will be generated for access to this feature.
You can attach documents to the report. Please ensure that any personal information is deleted from the attached documents to protect your identity if you wish.
Proper use of the channel
It is important to remember that the Ethics Whistleblowing Channel only handles reports relating to conduct that goes against the Prosegur Code of Ethics and Conduct. For any other questions or queries, please direct these to the channels dedicated to customer service or HR.
To avoid bad practice when using the channel, specific criteria are applied when it comes to accepting reports, taking into account the requirements regarding the civil, criminal and administrative liability of people who communicate facts with an abuse of rights or violating the principle of good faith.
Thank you.